Reporting a Complaint
Northeast Regional Medical Center is accredited by Healthcare Facilities Accreditation Program (HFAP). If you have an issue with the quality of care you or a loved one received during your stay at our facility, please first contact a patient representative. If we're unable to resolve the issue and you wish to take further action, please contact the Quality/Patient Safety department at HFAP by submitting a complaint online via an Interactive PDF complaint form.
Your complaint will be handled in a confidential manner and will be processed according to high priority quality incidents. Complaints related to billing or insurance issues are not within HFAP standards, nor are any labor disputes.
For more information, please contact:
Healthcare Facilities Accreditation Program
506 North Clark Street, Suite 301
Chicago, IL 60654
Phone: (312) 920-7383